Terms of service

Last updated: 23 October 2026

These Terms apply to purchases and use of zspicekilishi.com, operated by Z’Spice (ABN 62 138 471 439), based in the Australian Capital Territory. Please read them with our Shipping Policy, Refund Policy and Privacy Policy.

1. Orders and payment

Prices are in Australian dollars. Delivery charges and any applicable discounts are shown before you pay. Payment is collected at checkout; successfully paid orders are confirmed, and we email your order details. Please check those details and contact us promptly about any error.

If an item unexpectedly cannot be supplied, we will contact you promptly. We will not substitute a product or charge a higher price without your agreement. If we cannot supply an item, we will refund the amount paid for it and any delivery charge no longer applicable. If we propose a delay or alternative, you may decline it and receive a refund for the affected supply.

2. Errors and order checks

We take reasonable care with product information and prices. If we identify an apparent error after payment, we will explain it and discuss an appropriate outcome with you, consistent with Australian Consumer Law. We will not increase an agreed price without your consent.

We may pause an order and request reasonable verification where there are specific concerns about unauthorised payment, fraud or unlawful activity. If the order cannot lawfully or safely proceed, we will explain the outcome where permitted and refund any payment for goods not supplied. These provisions do not give us an unrestricted right to cancel confirmed orders.

3. Changes and cancellation requests

To request a change or cancellation, email contact@zspicekilishi.com as soon as possible with your order number. We will cancel and refund an order if we can stop it before dispatch. Changes may not be possible once an order has been dispatched. Your rights under Australian Consumer Law remain unchanged.

4. Product information and food safety

Please read each product’s ingredients, allergen information, size and storage instructions before ordering, and follow the instructions on the supplied packet. Packaging artwork and product photographs are illustrative; appearance and colour can vary. This does not limit our obligation to supply products that match their description.

If you have a food allergy or need information that is not clear on a product page, contact us before purchasing. Do not consume a product that appears damaged, unsafe or otherwise unsuitable; contact us so we can investigate and provide an appropriate remedy. For food-safety reasons, do not return food unless we ask you to and provide instructions.

5. Delivery

We currently deliver within Australia only. Available services, delivery charges and eligibility are confirmed at checkout. See our Shipping Policy for postal and local delivery details.

Please provide a complete, accurate address and delivery instructions. Contact us promptly for corrections; we cannot guarantee a change after dispatch. If an incorrect address supplied by you, failure to collect a parcel or another customer-requested arrangement results in additional delivery costs, we will explain any reasonable actual cost and obtain your agreement before arranging redelivery. We will assess food condition before proposing redelivery or another outcome.

If a delivery is delayed, missing or damaged, contact us. We will investigate with the delivery provider and work with you on an appropriate outcome, including any remedy required by law. Dispatch, a tracking status or an unattended-delivery instruction does not automatically remove your statutory rights.

6. Returns, refunds and consumer rights

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. Nothing in these Terms excludes, restricts or modifies those guarantees or any other right or remedy that cannot lawfully be excluded. Our Refund Policy explains how to contact us about damaged, incorrect, unsafe or faulty goods.

We do not accept change-of-mind returns of food once supplied. This does not affect statutory remedies. We assess claims on their circumstances; original packaging or photographs are not absolute requirements for a valid consumer-law claim.

7. Accounts and website use

Customer accounts are optional. Keep access to your sign-in email and account secure, provide accurate information, and tell us if you suspect unauthorised use. Please do not misuse the website, interfere with its security, infringe others’ rights or use it for unlawful activity.

Our branding, photographs, artwork and website content are owned by or licensed to Z’Spice. You may use the website for ordinary browsing and shopping. Other reproduction or commercial use requires permission, except where the law permits it.

8. Wholesale enquiries

Wholesale pricing and supply arrangements are agreed separately in writing. Email contact@zspicekilishi.com with your business name, ABN, delivery location and required products and quantities. A wholesale enquiry does not create an order or an entitlement to a discount. Any separate agreement remains subject to applicable law.

9. Responsibility and resolving concerns

We remain responsible for our obligations under applicable law. We do not exclude liability for our failure to meet consumer guarantees or for loss that the law requires us to cover. Contact us first about an order or website concern so we can try to resolve it. You may also seek help from the consumer-protection agency in your state or territory, including Access Canberra.

These Terms are governed by the laws of the Australian Capital Territory and applicable Commonwealth laws. This does not remove protections or rights to bring proceedings available to you under the law where you live.

10. Updates and contact

The version of these Terms in effect when you place an order applies to that order. Future updates will be published here with an updated date and will not retrospectively change your confirmed order.

Z’Spice · ABN 62 138 471 439
Australian Capital Territory, Australia
Email: contact@zspicekilishi.com