Refund & Returns Policy
Last updated: 22 October 2026
Change-of-mind returns
Due to the nature of our food products and for food-safety reasons, Z’Spice does not accept returns or provide refunds for change of mind once an order has been supplied.
This does not affect your rights under Australian Consumer Law.
Damaged, incorrect or faulty products
If your order arrives damaged, unsafe, incorrect, faulty or not as described, please contact us as soon as reasonably possible at contact@zspicekilishi.com.
To help us investigate, we may request:
- Your order number or other proof of purchase
- A description of the issue
- Photographs of the product or packaging, where appropriate
We will assess each claim based on the circumstances and our obligations under Australian Consumer Law.
Refunds and replacements
Our products come with consumer guarantees that cannot be excluded under Australian Consumer Law.
Where a product fails to meet these guarantees, we will provide the remedy required by law. For a major failure, customers generally have the right to choose between a refund and replacement. For a non-major failure, Z’Spice may choose an appropriate remedy within a reasonable time.
Nothing in this policy excludes, restricts or modifies any rights or remedies available to customers under Australian Consumer Law.
Food safety and returns
For food-safety reasons, please do not send food products back unless Z’Spice requests or arranges their return.
If a return is required, we will provide instructions and meet any return-cost obligations required by law.
Refund processing
Approved refunds will generally be processed to the original payment method.
Shipping charges will be refunded where required by Australian Consumer Law or where Z’Spice determines that a refund is appropriate.
Contact
For refund or return enquiries, email: