Privacy Policy

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Z’Spice African Foods / Z’Spice Kilishi (“Z’Spice”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit zspicekilishi.com, place an order, create or use a customer account, contact us, or otherwise interact with our online store.

Our online store is powered by Shopify.

We handle personal information in accordance with the Privacy Act 1988 (Cth) to the extent it applies to our business. Whether or not a particular legal obligation applies to us, we aim to follow the practices set out in this policy.

1. Information we may collect

Depending on how you interact with Z’Spice, we may collect information such as:

  • your name
  • email address
  • phone number
  • billing and delivery address
  • order and transaction details
  • products viewed, placed in your cart or purchased
  • customer account information
  • communications you send to us
  • device, browser and IP address information
  • website usage information
  • marketing preferences

Payment information may be processed by Shopify and authorised payment providers. Z’Spice does not need to store your full payment-card details in order to process an online purchase.

2. How we collect information

We may collect personal information:

  • directly from you when you place an order, create an account, contact us or provide information to us
  • automatically when you use our website, including through cookies and similar technologies
  • from Shopify and service providers that support our store
  • from payment, delivery, marketing or other providers where necessary to operate the business

3. How we use your information

We may use personal information to:

  • process and fulfil orders
  • take and confirm payments
  • arrange delivery
  • provide order updates
  • maintain customer accounts
  • respond to questions and customer-support requests
  • manage returns, refunds or other order issues
  • improve our website, products and customer experience
  • prevent fraud and protect the security of our store
  • maintain business and transaction records
  • comply with legal and regulatory obligations
  • send marketing communications where you have consented, for example by ticking the marketing option at checkout, or where otherwise permitted by law

You may unsubscribe from marketing emails at any time using the unsubscribe link provided in those messages. If you unsubscribe, we may still send you messages about your orders or account.

Social media and wholesale marketing

Z’Spice may promote its products, new flavours, availability and special offers through its social media pages, including Instagram, Facebook, TikTok, X and WhatsApp Business.

Customers who interact with our social media pages may also be subject to the privacy practices of the relevant platforms.

We may occasionally email existing wholesale or business customers about relevant products, new flavours and wholesale offers where we have appropriate consent or are otherwise permitted by law. Marketing emails will include an option to unsubscribe.

We do not currently send direct promotional messages through WhatsApp.

We do not send promotional SMS messages. If you give us a mobile number, we use it for order and delivery notifications.

4. Customer accounts

Creating a Z’Spice customer account is optional. You can check out as a guest without creating an account.

If you choose to create or use an account, account access and sign-in are provided through Shopify. You may also be offered the option to sign in with Shop, Shopify’s shopping app, which is operated by Shopify under its own privacy policy.

You are responsible for protecting access to the email address or other sign-in method associated with your account.

5. Payments

Payments are processed through Shopify and/or authorised third-party payment providers.

Payment providers may collect and process payment and financial information necessary to complete your transaction.

Z’Spice does not intentionally store full credit or debit card numbers on its own systems.

6. Sharing personal information

We may share personal information only where reasonably necessary to operate our business, including with:

  • Shopify
  • payment processors
  • delivery and logistics providers
  • technology and website service providers
  • customer-support providers
  • advertising and analytics providers, such as Google, and other marketing providers if we choose to use them
  • professional advisers where appropriate
  • government, regulatory or law-enforcement bodies where required by law

Z’Spice does not sell customer personal information for money.

Shopify’s own use of information collected through our store is described in section 7. Under the privacy laws of some countries, that kind of processing for personalisation or advertising can be treated as “selling” or “sharing” personal information. Where those laws apply to you, you can use the Shopify Privacy Portal listed in section 7 to make requests about it.

7. Shopify

Our online store is hosted by Shopify. Shopify processes information required to provide the store, checkout, payment, security and other ecommerce functionality. Information you submit through our store is shared with Shopify and may be processed by Shopify or its service providers outside Australia.

Our store also uses Shopify features that combine information about your interactions with our store with information from other Shopify merchants and Shopify’s own services. Shopify uses this combined information to improve its products, ad targeting and personalisation. Shopify states that it does not share our customers' information with other merchants. When Shopify uses personal information for these purposes, Shopify is responsible for that processing, including responding to requests to exercise your rights over it.

To learn more about how Shopify handles personal information and the rights you may have, see:

8. Cookies and website technology

Our website uses cookies and similar technologies, including those set by Shopify, to:

  • operate the website and checkout
  • remember preferences
  • maintain shopping-cart functionality
  • understand how customers use the store
  • improve performance
  • support analytics and marketing features where enabled

Shopify collects information about how visitors use our store, which it uses to provide store analytics and for the purposes described in section 7.

We may advertise Z’Spice on Google, for example in Google Search and Google Shopping. To understand whether our ads work, we may use the Google tag, connected through Shopify’s Google & YouTube app. When you visit our website after clicking or viewing one of our ads, Google may use cookies and similar technologies to record that visit and whether you made a purchase. If Google’s enhanced conversions feature is turned on, a securely hashed (scrambled) version of the email address or phone number you give at checkout may be shared with Google so it can match a purchase to an ad. We use this information to measure and improve our advertising.

Google’s use of this information is governed by Google’s Privacy Policy (policies.google.com/privacy). You can read how Google uses information from websites that use its services at policies.google.com/technologies/partner-sites, and you can control the ads you see at myadcenter.google.com or by blocking or deleting cookies in your browser.

Apart from Google, we have not added any other third-party advertising or analytics tracking pixels to our store. If we introduce other tracking technologies, we will review and update this policy and any applicable privacy controls.

Your browser may allow you to block or delete cookies, although doing so may affect some website functionality.

9. Reviews

Z’Spice uses Judge.me to collect, verify, moderate and display customer reviews on our website.

After you receive an order, we may email you (through Judge.me) to ask you to review the products you bought. If you leave a review, the information you choose to submit, such as your name, rating, comments and any photos, may be displayed publicly on our website.

Judge.me processes this information on our behalf. You can read how Judge.me handles personal information at judge.me/privacy. If you would like a review removed, or do not want to receive review requests, please contact us.

We will update this policy if our review setup materially changes how customer information is handled.

10. Security

We use reasonable administrative and technical safeguards to protect personal information.

Our ecommerce and customer-account infrastructure is primarily provided through Shopify and authorised service providers.

No online system can be guaranteed to be completely secure.

If you believe your Z’Spice customer account or personal information has been compromised, please contact us promptly.

11. Data retention

We retain personal information for as long as reasonably necessary to:

  • fulfil orders
  • maintain customer accounts
  • provide customer service
  • meet taxation, accounting and legal requirements
  • resolve disputes
  • prevent fraud
  • maintain appropriate business records

Retention periods may vary depending on the type of information and our legal obligations.

12. Access, correction and a copy of your information

You may contact us to request access to personal information we hold about you, or to ask us to correct information that is inaccurate or out of date.

Where applicable law gives you this right, you may also ask for a copy of your personal information in a commonly used format, or ask us to transfer it to another organisation.

We may need to verify your identity before completing certain requests.

13. Deletion requests

You may request deletion of personal information where applicable.

Some information may need to be retained where required for legal, taxation, accounting, fraud-prevention or transaction-record purposes.

14. Overseas processing

Some of our service providers, including Shopify, Google and other technology providers, may process or store information outside Australia.

Where applicable, we take reasonable steps to work with reputable providers that maintain appropriate privacy and security practices.

Shopify describes the safeguards it uses for international transfers, including transfers from the European Economic Area and the United Kingdom, in its own privacy policy.

15. Children’s privacy

The Z’Spice online store is intended for adults purchasing food products.

We do not knowingly seek to collect personal information directly from children.

If you believe a child has provided personal information to us without appropriate consent, please contact us.

16. Privacy complaints

If you have a concern about how Z’Spice has handled your personal information, please contact us first so we can investigate and respond.

Where applicable, you may also have rights to raise a privacy complaint with the Office of the Australian Information Commissioner (OAIC).

17. Changes to this policy

We may update this Privacy Policy as our business, website, technology or legal obligations change.

The latest version will be published on our website with an updated revision date.

18. Contact us

For privacy questions, requests or complaints, contact:

Z’Spice African Foods / Z’Spice Kilishi