Shipping policy

Last updated: 23 October 2026

Z’Spice currently delivers within Australia only. All prices below are in Australian dollars. Available services and final delivery charges are shown at checkout before payment.

Australia-wide postal delivery

  • Standard: A$11 for orders below A$100.
  • Free Standard delivery for orders of A$100 or more that qualify at checkout.
  • Express: A$20. The free Standard offer does not make Express delivery free.

The qualifying merchandise total and free-delivery eligibility are shown at checkout; delivery charges do not count towards the A$100 threshold. We use Australia Post for postal orders. Tracking details are included in your shipping notification when your parcel is dispatched.

Canberra local delivery

Local delivery is available to eligible ACT addresses within 20 km of our Belconnen fulfilment location. Checkout determines eligibility and the applicable distance band.

  • Up to 5 km: A$5.
  • Over 5 km to 10 km: A$10.
  • Over 10 km to 15 km: A$15.
  • Over 15 km to 20 km: A$20.

Eligible local-delivery orders of A$100 or more receive free local delivery where offered at checkout. Please provide contact details and any useful delivery instructions. We will provide delivery updates using the details supplied with your order. Customer pickup is not available.

Dispatch and delivery timing

Postal transit starts after dispatch. Delivery timing depends on your destination, the selected service and carrier conditions; Express is a faster postal option and is not a guaranteed next-day service. We will provide dispatch and tracking updates and contact you about any known delay affecting your order.

If you need an order by a particular date, contact us before purchasing so we can check what is possible. If we cannot supply within an agreed or otherwise reasonable time, we will work with you on an appropriate outcome, including a refund where required by law.

Addresses, collection and unattended delivery

Please check your delivery address and instructions before paying. Email us promptly if a correction is needed; changes may not be possible after dispatch. Follow any carrier collection instructions if a parcel is taken to a collection point.

If your instructions permit unattended delivery, choose a suitable location protected from weather and accessible to the driver. Follow the product’s storage instructions promptly after delivery. We assess delivery disputes on their circumstances and do not treat safe-drop instructions or a “delivered” tracking scan as an automatic exclusion of your statutory rights.

If a customer-supplied incorrect address or failure to collect results in extra delivery costs, we will explain reasonable actual costs and obtain agreement before arranging redelivery. We will assess the condition of any returned food before proposing an outcome.

Delayed, missing, damaged or incorrect deliveries

Contact contact@zspicekilishi.com with your order number and details. We will investigate postal issues with Australia Post; you do not need to resolve the matter with the carrier before contacting us. We will provide any remedy required under Australian Consumer Law. For product issues and refunds, see our Refund Policy.

Wholesale and international orders

Wholesale delivery arrangements are quoted and confirmed separately by email. International shipping is not currently available.

Nothing in this policy limits your rights under Australian Consumer Law.